Connecting to your Inner Wisdom

Privacy Policy

Thank you for visiting our website

 The “Michelle Cowles” website is owned and operated by Michelle Cowles. “We,” “us”, and “our” refers to “Michelle Cowles” and affiliates in this Privacy Policy. “You,” “your,” visitor,” or “user” means the individual accessing this site.

This privacy policy provides you with details of how “Michelle Cowles” collects and processes your personal data through your use of our site.

We understand that your privacy is important to you and we are committed to protecting the privacy of your personally-identifiable information as you use this website.

As we are an online business trading and offering services globally we aim to comply with the Australian Privacy Principles contained in The Privacy Act 1993 (Cth) and General Data Protection Regulations (GDPR) to ensure that your information is protected.

By using this website, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Use to understand the general rules about your use of this website, and any additional terms that may apply when you access services or materials on certain areas of this website.

By providing us with your data, you warrant to us that you are over the age of 18 years.

This Privacy Policy, together with our Disclaimer, and Website Terms and Conditions form the entire agreement between you and “Michelle Cowles”.

1. Personal Information – Type, purpose, and legal grounds

Personal and non-personal information

Our Privacy Policy identifies how we treat your personal and non-personal information. We use the information we collect about you to maximise the services and products that we provide to you via our website and through our business.

Non-personal information and how it is collected and used

Non personal information is information that cannot identify you. If you visit this website to read information, for example information about one of our services, we may collect certain non-personal information about you from your computer’s web browser. Because non-personal information cannot identify you or be traced to you in any way, there are no restrictions on the ways that we can use or share non-personal information.

Children’s Privacy

“Michelle Cowles” will not intentionally collect any personal information (such as a child’s name or email address) from children under the age of 18. If you think that we have collected personal information from a child under the age of 18, please contact us at

2. How customer information is collected and used

Customer information is personal information that identifies you as an individual, such as your name, mailing address, e-mail address, and/or telephone number.

In some places on this website you have the opportunity to send us personal information about yourself. We may collect personal information from you in a variety of ways:

  • information about how you use this website
  • information that you provide for the purpose of registering, booking, or subscribing with this website, our affiliates or others
  • when you send a ‘contact’ request
  • When we collect information about in you in support of a transaction, such as credit card details

3. Communication Information

Communication information includes any communication that you send to us. This information can be sent to us via:

  • our website contact and/or subscriber forms
  • email, text, social media messaging
  • comments and posts on social media
  • any other communication you send to us

Our legal ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

4. Communication purposes

We process this data for the purposes of:

  • communicating with you
  • record keeping
  • supply the goods/services you have purchased
  • send to you service confirmation, information, statements and invoices
  • the e-mail response or confirmation may include your personal information. We cannot guarantee that our e-mails to you will be secure from unauthorised interception
  • legal requirements including defence or pursuance

Our legal ground for this processing is our legitimate interests which are to respond to communications sent to us, to keep records and to establish, pursue or defend legal claims.

5. Website User Information/Data

User information includes data about how you use our website and any online services together with any data that you may post for publication on our website or through other online services. We may collect, store and use:

  • information that you provide to us when using the services on our website or that is generated in the course of the use of those services (including the timing, frequency, and pattern of service use)
  • information contained in, or relating to, a personal or business account with our website (including name, email address, phone number);
  • information that you provide when you provide feedback
  • information that you provide when you amend your personal details or email preferences
  • information that you provide when you respond to a survey
  • any other personal information that you choose to send to us

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

This data is used to:

  • form analytical data in relation to content and use
  • streamline our website and ensure the content provided to you is relevant
  • maintain the security of our website;
  • to maintain backups of our website and/or databases
  • enable publication and administration of our website, other online services, and business.

Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

6. Sharing personal information

We will not share your personal information collected from this website with an unrelated third party for direct marketing or any other purpose without your permission, except as otherwise provided in this Privacy Policy.

In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorise them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

If you share information with the advertiser, including by clicking on their advertisements, this Privacy Policy does not control the advertisers use of your personal information, and you should check the privacy policies of those advertisers and/or advertising services to learn about their use of cookies and other technology before linking to an advertisement.

7. Technical Data

Technical data is information about your use of our website and online services such as information about your visits to, and use of this website, including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.

The source of this data is from our analytics tracking system.

We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.

Our legal ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Cookies and information collection

We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. By not blocking cookies and continuing to browse you are authorising the use of cookies.

If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website.

This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.


Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser and do not collect any personal data from your computer; or

Persistent cookies: are stored as a file on your computer and remain there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.


Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, count visits, identify traffic sources and page popularity.

Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, to provide you with news or updates relevant to the services you use. They are usually anonymised.

8. Financial Transactions

All our website financial transactions are currently handled through our payment services provider.  This may change from time-to-time.

We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

All individual profile and company details are not used for any other purpose other than that described above.

Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks and other legal rights.

9. Marketing Information/Data

Marketing information includes data about your preferences in receiving marketing from us and our third parties, and your communication preferences.

We process this data to enable:

  • you to receive our newsletter;
  • you to participate in promotions such as competitions, and giveaways
  • the delivery of relevant website content and advertisements to you and measure or understand the effectiveness of this advertising

Our legal ground for this processing is our legitimate interests, which in this case, are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

10. Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests, namely to grow our business.

We may send you marketing communications if you:

  • made a purchase or asked for information from us about our goods or services
  • agreed to receive marketing communication and, in each case, you have not opted out of receiving such communications since
  • are a company, we may send you marketing emails without your consent.

You may opt out of receiving marketing emails from us at any time.

11. Stopping marketing messages

You can ask us or third parties to stop sending you marketing messages at any time by:

  • following the opt-out links on any marketing messages sent to you, or
  • emailing us at at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, returns, replacements etc.

12. Disclosures of Your Personal Data

Service Providers

“Michelle Cowles” may be required to disclose your Personal Data in the good faith belief that such action is necessary to facilitate Service-related services or to analyse how our service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may have to share your personal data with:

  • service providers who provide IT and system administration services
  • government bodies that require us to report processing activities
  • market researchers and analysts
  • marketing agencies we may engage from time-to-time
  • to fulfil legal obligation where ordered to do so/comply with legal liability
  • protect and defend the rights or property of “Michelle Cowles”
  • prevent/investigate possible wrongdoing connected with the Service
  • protect Service users’ or the Public’s personal safety

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

13. International Transfers

Whenever we transfer your personal data we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • If you are a resident of the European Union, we will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

14. Contract Obligations

Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you).

If you don’t provide us with the requested information, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

15. Data Security

We have implemented generally accepted standards of technology and operational security in order to protect personally-identifiable information from loss, misuse, alteration, or destruction. Only authorised personnel and third party vendors have access to your personal information, and these employees and vendors are required to treat this information as confidential.

We strive to ensure the privacy, security and the integrity of personal information submitted and stored on our site by regularly reviewing and updating our security measures in line with current technologies.

You acknowledge, however, that no data transmission of data over the internet can ever be guaranteed to be safe and 100% secure. We endeavour to take all reasonable steps to protect your personal information.

These measures do not refer to physical clinic records which are not stored electronically.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

16. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for five years after they stop being customers.

In some circumstances, we may delete identifying components of your data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

17. Links

This site may contain links to other sites that provide information that we consider to be interesting. “Michelle Cowles” is not responsible for the privacy practices or the content of such websites. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

18. Access, change, and/or delete personal information – your legal rights

You may access, correct, update, and/or delete any personally identifiable information that you submit to the website.

You may also unsubscribe from mailing lists or any registrations on the website.

To do so, please unsubscribe via the email or website link, or contact us at

If you are not happy with any aspect of how we collect and use your data please contact us first so we may attempt to resolve your issue immediately.  You also have the right to complain to the Office of the Australian Privacy Commissioner (, the Australian supervisory authority for data protection issues.

19. Changes to this Privacy Policy

“Michelle Cowles” reserves the right to modify this statement at any time. Any changes to this Privacy Policy will be listed in this section, and if such changes are material, a notice will be included on the homepage of the website for a period of time.

If you have any questions about privacy at any websites operated by “Michelle Cowles” or about our website practices, please contact us at:

20. Questions or Concerns

Please contact us should you have ongoing concerns or queries. We do take enquiries seriously and will endeavour to contact you as soon as possible and no later than 7business days.

21. Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Information Commissioner’s website at